Service Improvement Analyst

Cambridgeshire  ‐ Onsite
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Description

This role is for a Service Improvement Coordinator/Analyst

The main responsibilities include:

  • Look for operational service improvements identified during major escalations, complaints or other service breakdowns, issues or risks
  • Carry out quality assurance checks across a variety of teams and functions to assess and monitor quality, procedural and SLA adherence. Identifying compliancy and non-compliancy and producing accurate reports
  • Responding to requests for escalations reports and producing quality, detailed and accurate reports that support the customer escalation/complaint process
  • Coordinating the delivery and successful outcome of trends and common issues established from escalations, complaints and ad hoc requests
  • Ensuring that the SI tracker is up to date at all times in order to support reporting and trend analysis across escalations, complaints, supplier reviews, audits/compliance

Trading as TEKsystems. Allegis Group Limited, No. . Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request.

Start date
ASAP
Duration
6 months
From
TEKsystems
Published at
12.08.2020
Project ID:
1955927
Contract type
Freelance
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