Digital User Researcher- Remote - Inside IR35

Job type:
Start date:
Until March 2021
SmartSourcing Ltd
Published at:
flag_no United Kingdom
Project ID:

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SmartSourcing are looking for a Digital User Researcher this contract will be REMOTE for the rest of 2020 with a choice of locations to return to after Leeds, Newcastle or Blackpool.


User Researchers plan, design and carry out research activities to develop an understanding of the citizens who use governments digital products and services. They also share research insights to inform improvements to user experiences.

The Core Purposes of User Research is to:

1. Conduct User Research - Plan and conduct user centric and evidence based research activities.

2. Generate Insights - Convert research data into clear findings.

3. Develop Research Strategy - Develop appropriate research strategies and its approach.

4. Inclusive Research - Include a spectrum of users in appropriate research activities, and advocate for product values internally.

5. User centred and Agile practices.


1. Work with agile teams to develop and advocate appropriate research strategies within their project area

2. Build user centred practices, advocating for user centred approaches to research.

3. Weigh evidence from various sources and involve wider teams to increase consensus and challenge assumptions.

4. Develop recommendations based on a variety of research outcomes, evaluate those outcomes to inform the product or service decision.

5. Be accountable for the end-to-end delivery of research, developing and delivering research that considers the time budget vs outcomes perspective.

6. Incorporate into recommendations and insights, evidence that focuses on user behaviour and experiences of departmental services.

7. Conduct user research using a range of research methods, selecting the appropriate method, both qualitative and quantitative, depending on the requirements of the programme.

8. Advocate for inclusive research principles, planning and conducting research that considers the diversity of users.

9. Build and maintain strong relationships with a variety of stakeholders within the department and across government.

Technical Skills

1. Has experience of, and can help teams adopt, a wide range of user research methods

2. Understands organisational goals and challenges.

3. Able to identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. Able to recognise when something does not work and encourages a mind-set

4. Can help teams understand the ways that digital technology is changing user behaviour.

5. Understands the difference between user needs and desires of the user. Has experience in meeting user needs across a variety of channels.

6.Works with and challenges senior stakeholders.