Opentext Document Consultant - Remote

Description

Location: Remote
Should have extensive work experience in OpenText document Archive edocs DM 5.2.1 CU5 (Later versions) .
· Should have knowledge in OpenText enterprise Library integration.
· Should have sound knowledge with DM library database schema.
· Administrative support for running the OpenText ECM edocs customer environment with multiple environment.
· Knowledge in the support, administration and installation of IT enterprise applications, ideally in the OpenText product environment (StreamServe, Archive Server, Content Server, TCP, Document Pipelines, Capture Center, Blazon, Process Suite)
· sound knowledge windows and unix platform
· good scripting knowledge (Perl, Python or Windows PowerShell) and practical experience with databases
· Understanding of the ITIL framework (Foundation Level)
· Processing of messages in the incident and problem management process and appropriate operation of the ticket tool
· Planning, implementation and monitoring of capacity changes and performance optimization
· Fault analysis and fault clearance in cooperation with product specialists
· Preparation of changes in the context of updates, upgrades and release changes
· Co-responsibility for compliance with SLAs, service improvements and implementation of IT security requirements
· Quality assurance and documentation