Description
Main responsibilities:
Supporting the business and design stream:
- Working with the business leads, SMEs and the business analysis to understand business requirements
- Guiding the business leads, SMEs and business analysis on how to optimally meet the business requirements with MS Dynamics 365 Sales and Service
- Demonstrate Microsoft Dynamics 365 Sales and Service capabilities
- Demonstrate Powerapps capabilities
- Helping refine target state business processes and user stories and completing a Fit/Gap analysis
Supporting the refinement activity - in readiness for development:
- Working with SMEs to define the functional design including but not limited to the below
- Detailing business process workflow, their stages, what fields will be presented and how, which fields will be mandatory, field validations etc.
- Detailing Form Configuration
- Detailing background system processes such as workflow and Power Automate
- Detailing Business Rules and Form Validation
- Ensuring the requisite level of definition is added to user stories in terms of business rules, data dictionaries, acceptance criteria
Supporting the build
- Participating in story estimation with the build team
- Configuring MS Dynamics 365 Sales and Service to meet user story acceptance criteria
- Support functional and user acceptance testers in understanding and testing the solution
Required skills and expertise:
- Extensive MS Dynamics 365 Sales and Service experience, including implementation experience with MS Dynamics CE Online
- Experience as a MS Dynamics Sales and Service consultant in a client-facing role for MS Dynamics top tier or similar consulting organization is highly desirable
- Hands-on experience in designing, configuring or administering MS Dynamics Sales and Service
- MS Dynamics Sales and Service: Report writing, installation, configuration and customizations
- Experience with Powerapps including canvas apps and power automate
- Dynamics Sales and Service certification preferred
- Strong work ethic; Ability to work in non-structured work environment (ie remotely, home office, etc.)
- Excellent interpersonal, presentation and written communication skills
- Strong ability to convey technical information to non-technical clients
- Self-starter with ability to handle multiple tasks and shifting priorities
- Solves complex problems with creative solutions
- Places emphasis on client satisfaction