Description
Content Designer - GDS
We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who require a Content Designer for one of their Public sector Clients.
Tasks:
- Write high quality content for HMRC's new digital services that will encourage people to use them.
- Collaborate with the Product Manager, Digital Service Manager, Business Analysts and User Researchers to define the messages that the new services should convey.
- Take complex language and processes and make them simple to understand. Develop content in such a way that it will encourage people who rarely go online to use it.
- Build relationships and work effectively within an agile delivery model with colleagues and external providers, for example user researchers and business analysts.
- Communicate credibly with a wide range of digital delivery disciplines and talent both internally and externally.
- Leads on all aspects of Content Design. Including:
- Research of subject
- Discussion with stakeholders and experts
- Initial drafts of content to fit with UX design
- Collaborating with user-researchers to test customer understanding
- Iterating content
Technical Skills:
Experience of user-centred design
Proven experience in using metrics and user feedback to define/refine content
Experience in choosing the best format for displaying information to the user
Knowledge of HMRC business
Proven experience of working within a web, online and digital environment
Experience in working with content management and publishing systems
Proficient in writing Markdown
Business Skills:
Experience of writing for the web, with proven ability of creating content that is accessible and usable
Excellent communication and interpersonal skills