Description
Debt Process Improvement Specialist
6 months initially Remote
Essential
- Good knowledge of debt collection and dunning activities within Utilities
- Experience working with collection processes, including outsourced operations with third party debt collection agencies
- Knowledge of litigation processes
- A strong knowledge of collections guidelines including FCA and GDPR.
- Certified experience of Lean Six Sigma delivery (LCS1a and/or Yellow Belt) certified
- Evidence of delivering structured problem solving and step change improvements in a collections context
- Strong communication skills in email, presentation and verbal
- Strong ability to validate and interrogate multiple data sources to make insight driven conclusions
- Experience in working in virtual teams and stakeholder management- both in house and outsourced
- Strong planning and self-management capability.
Desirable
- Certified Lean Six Sigma Green Belt and/or LCS 1b/c
- Experience in facilitation and collaborative decision making cross functional teams.
- Project Management experience/accreditation (eg PRINCE2)
- Commercial awareness
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.