Description
Service Transition Lead
Government Experience
Circa £550 per day
2 months initially
Remote
A Service Transition Lead is required for a government project working for a 2 month initial contract. Must have recent government experience to apply.
- Accountability and responsibility for the applications delivery for applications under the clients control
- To ensure the client's service is delivered and maintained to agreed SLAs and OLAs
- To manage the resolution of escalation issues, including investigation of complex or unresolved technical issues
- To provide an SDM single point of contact between Service Management and the Delivery Teams and to act as a focal and escalation point for issues
- To provide change governance through adherence to the Rigour On Change processes, ensure all proposed changes are approved by the relevant change control authority and to review risks from proposed change and facilitate proposals to reduce risk
- To support the High Priority Incident and Major Incident processes and manage the communication response ensuring the required information is available when required by both management and technicians
- To act as a point of contact for the client Account Delivery with other parties
- Management of the financial cycle including invoicing and cost management
- Ensuring continuous improvements are implemented throughout the contract life cycle. Demonstrating added value and innovation. Maintaining close working relationships with Service Management. Mentoring and coaching colleagues new to the client Account delivery
Skills:
- Successful applicants will require good influencing skills and be able to demonstrate strong leadership qualities.
- Have excellent client relationship skills and strong management capabilities.
- Require a good financial acumen, with highly developed negotiating skills
- A good understanding of enabling and web technologies
- ITIL Service Management
If you are Service Transition Lead interested in this opportunity, please apply now with your updated CV in word/PDF format.
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.
Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally: Please see our website for our full diversity statement.