Description
Service Owner required to work with a Government Department. This is a remote 6-month contract until further notice (offices based in London). The work is In Scope of IR35, paying up to £500 per day.
The Service Owner will work collaboratively with other teams and key stakeholders and will be responsible for:
*Owning the product strategy and roadmap pipeline and schedule, collaborating with architects, engineers, live operations, business engagement and other teams to ensure evolving business needs are continuously met
*Identifying user requirements through user experience to inform features and products and procurement activity
*Form part of a cross-functional team from a product's conception all the way through to its launch and ongoing support
*Identifying requirements and present them in business case and procurement ready formats in order to gain approvals and/or go to market
*Leading procurement activity alongside Commercial colleagues
*Developing metrics and produce reports on performance and assets
*Managing and reporting on multiple suppliers delivery and performance against contractual requirements
*Monitoring performance of your product line working with architects and engineers to identify continuous service improvements
*Working with internal teams and suppliers to identify resolutions to incidents and problem tickets and utilise this data to improve the service of a product
*Managing and reporting on budgets and expenditure
*Developing strong relationships with a range of stakeholders
We're looking for an individual with strong interpersonal skills who likes working with delivery focused and agile multidisciplinary teams. You will also contribute to the wider community and share your skills and experiences with others across the wider Government, as required.
Experience Required
*An understanding of policy, legislative, regulatory and operational constraints, adapting products where needed.
*Coaching and lead teams in agile practices.
*Commercial and contractual management experience and have played an active part in procurement activity.
*Aware of the varieties of digital contexts and design service to fit them, keeping up to date with new technologies and their potential use.
*Able to work with a multidisciplinary team to validate the problem, refining it and narrowing its focus until it becomes feasible and valuable to solve.
*Experience of the full product life cycle and can lead a team through each stage, continuing to meet user needs by iterating your product (this includes live support and incident response).
*Ultimately responsible for the successful Operations provision of a product line and ensure that the services are available within service level agreements (SLAs) and operational level agreements (OLAs) and are functioning as designed. You will carry out activities in incident, problem, change and configuration management and continual service improvement (CSI) processes.
*Expert in product management, using a range of techniques to work with a multidisciplinary team and translate user needs into deliverables.
Please apply should you meet the above criteria
Badenoch + Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch + Clark UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Badenoch + Clark.