Description
BMC Control-M - Contract - 4 months - £400 - £475 Day - Remote working
Client based in London
This role is not a Business Analyst, it is a BMC CONTROL-M Specialist
Our client is establishing itself as a Technology Services Solution provider in the IT Service Management arena (ITSM). They are a progressive and innovative technology service and strategy & business transformation consulting business who are looking to expand rapidly. This is an amazing opportunity for a highly driven and talented Control-M Analyst with a proven record of Control-M experience. You will be key to supporting their exciting growth plans for the long-term future.
The Control-M Analyst will responsible for support of these existing job schedules and assisting with the implementation of new schedules to meet challenging business demands.
Scope of Services
- The primary objective of the Technical Support Analyst is to deliver implementation, development and support services on the clients Enterprise Scheduling Tool which is based on BMC Control-M 9.
- Technical Control-M Support requiring investigation, assessment and resolution of support issues which may involve the design, build and modification of batch schedules.
- Input into the planning and implementation of further system enhancements including upgrades (such as to Control-M Release 9.0.18).
- Daily support to users, primarily the functional support teams of key IT systems within the IT department
- Liaise with this organisation and manage the process to resolution.
- Test and implement the resolution in my clients Development and Production Enterprise Scheduling systems.
- Maintenance of implementation standards and support documentation to ensure that adequate service levels can be maintained.
- The role will work with the work stream leads, project managers and Programme Manager as well as specialist IT resources and support teams.
- Support the transition of this Scope of Services to a Third Party Provider once appointed.
Experience Required
- Several years' experience with BMC Control-M, particularly day-to-day technical support.
- Project experience and knowledge of BMC Control-M set-up, configuration and associated processes.
- Comprehensive understanding of project approach and application implementation related methodologies.
- A proven track record in delivering results within agreed deadlines.
- Ability to make effective and appropriate use of business/functional knowledge and technical skills
- Strong analytical and problem solving skills
- Excellent written and verbal communication skills with the ability to communicate appropriate, concise and accurate information.
- Excellent interpersonal skills, in particular, service orientation and people empathy.
- Fluency in written and spoken English.
- Ability to operate sensitively and effectively in a multicultural environment.
As this role is remote based you could be living in Buckinghamshire, Milton Keynes, London, Surrey, Northampton, Luton, Dunstable, Greater London, East Sussex, Croydon, Central London