Service Now Consultant

Description

Service Now Consultant
Watford - 80% Remote Working We are looking for an experienced Service Now Consultant to join a global medical manufacturing company based in Watford, you will have proven familiarity of working on successful deployments of Service Know in a dynamic global project environment.
This role is an excellent opportunity for a driven individual to work within a large, complex Transformation Programme, leading the delivery of one of the key technology solutions.
You will be responsible for working with a number key stakeholders and third parties to successfully deliver the changes to Service Now Platform. In addition to managing and executing the project level plans to achieve the overarching Programme delivery.
Responsibilities:

• Define the detailed scope of work, objectives and success criteria for the project in collaboration with Technology work stream Lead, Business Lead and key business stakeholders.
• To collaborate with the Business Lead, Technology work stream Lead and 3rd party implementation team to deliver the defined scope. Running the meetings to discuss design topics, review and update project plans and change requests, presenting them to senior management during project lifetime
• To closely monitor the project, to ensure it remains on track, meet deadlines, stay under budget, and develop according to the plan, highlighting issues and managing solutions supported by RAID logs.
• To use proven experience & knowledge of Service Now deployments to constructively challenge and guide aspects like Customer Experience, Service Now Form Design and case routing.

Certifications:

• Service Now Training
• Project management Certifications

Experience:

• Proven experience (5 years+) project managing SaaS and PaaS solutions, with specific knowledge in architecting solutions for ServiceNow
• Significant experience in the delivery of design documentation addressing business requirements and translating those requirements to application development teams
• Knowledge of ServiceNow/ITIL modules, particularly HR case management and the use of that technology in a similar large corporate organisation
• Experience in designing and implementing complex, multi-tier, multi-tenant, end-to-end solutions in a high availability environment.
• Proven success on projects with large-scale deployments; understanding of application life cycle management.
• Ability to work globally, with management of remote and distributed project teams

Desirable:

• Experience in HR Transformation projects/HR Services
• Experience in SSC/BPO Industry

Cornwallis Elt is an Employment Agency and has been listed 3 times in The Sunday Times Virgin Fast Track 100 of the UKs fastest growing private companies, as well as in the Recruitment International Top 250, Top 50 in IT and the Recruiter Fast 50.