Description
Mission
(Previous experience as an AEM architect or consultants and Project Management functions is a must)
Taking over the platform (and current team) from another internal organization
Manage that transition and transformation of this platform
Build, provide and constantly evolve an attractive platform for the agile development teams. Owns end to end accountability for a platform.
Serve as the primary designer and decision maker for the platform.
Determine the appropriate course of action for the backlog of user stories to optimize customer experience and ensure platform capabilities align with business goals.
Continuously improves the quality of the platform in all aspects of stability, availability, development, training and documentation
Works closely with all relevant stakeholders to maximize operational excellence and customer satisfaction.
Job Summary
The Platform Owner - an active part of IT Services, reports to the Solutions Manager.
Principal responsibility is to build, provide and constantly evolve an attractive platform for the agile development teams.
In the role of Platform Owner, you lead a dedicated and highly motivated team, delivering a constantly evolving platform as self-service for the product development teams. Your team will be a combination of internally personnel, our managed partners and our external service providers.
Essential Duties and Responsibilities
Champion the self-service platforms to product teams and throughout the business. Serve as evangelists for the platforms by clearly communicate how the product teams benefit from using self-service platforms. Demonstrate the value offered to the product teams to pre-empt roadblocks to agility.
Embrace a service mindset with the goal of fulfilling developer needs. The platform owner must be adept at negotiating and resolving conflicting priorities between teams since the platforms might support numerous product teams.
Serve as the primary designer and decision maker for shared self-service platform.
Determine the appropriate course of action for the backlog of user stories to optimize customer experience and ensure platform capabilities align with business goals.
Continuously improves the quality of the platform in all aspects of stability, availability, development, training and documentation
Works closely with all relevant stakeholders to maximize operational excellence and customer satisfaction. Align with stakeholders in setting priorities.
Responsible for platform/product training and communications
Develop and maintain platform/product roadmap
Design and communicate product support process, including documentation and procedures for 1st/2nd level support and delivery
Coordinate product related activity with strategic vendors with assistance of IT Sourcing
Financial control for the product(s) in scope with assistance of Business Control
Technical competencies and soft skills
Previous experience as an AEM architect or consultants and Project Management functions is a must.
Propensity and ability to continuously automate processes
Versatility and problem-solving expertise
Knowledge of system integration
Ability to execute end-to-end performance testing
Strong communication skills in a collaborative environment
Persistence and willingness to challenge established norms
Proactivity in preventing roadblocks to agility
Knowledge of performance monitoring
Fluency in English (oral and written is a must). Other languages are a plus