Description
Complaints Handler, Investments
Complaint handler required to work with our financial services client to resolve complaints fairly, promptly and efficiently.
Candidates can work remotely but must be prepared to spend the first 2 weeks on site in Edinburgh.
Calls will be received over the phone, email and letters - The analyst will be required to communicate promptly, politely and professionally.
Skills & experience:
- Applicants will have experience dealing with difficult situations in a professional manner.
- Strong letter writing skills essential
- Remediation and calculation experience
- Experience of investment products essential eg Unit Trusts, Stocks & Shares ISA's
- Previous experience in a complaint handling role within a financial services organisation essential.
- Individual measures for output and quality are met
- Complaints are clarified and agreed by telephone with the customer ensuring the complaint is fully understood