CRM Business Analyst - Contract - Ireland - €450 p/d (Remote Option)

IE  ‐ Onsite
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Description

Trilogy are currently looking for a CRM Business Analyst on behalf of our Irish Financial Services client on a contract basis.

This is an exciting opportunity to join a successful company, operating in a rapidly growing market.

You will work with key business stakeholders to define and document business processes and requirements.

Responsibilities:

  • Ensure systems and changes are smoothly transitioned into operation including, supporting documentation and required user training.
  • Assist the business teams in modelling as-is & to-be processes and in identifying issues and opportunities for improvement.
  • Work with Business owners, the Business Analyst Team and technical IT Development teams to understand fully the business requirement and document accordingly.

Essential Experience:

  • High level understanding of technical concepts - including Datamodelling
  • Experience in preparing and conducting business analysis workshops
  • Management of the full life cycle of a project and multi-disciplinary teams
  • 3 years + experience in a Business Analyst role for a CRM platform implementation
  • User Research and Personas
  • Customer Journey Mapping and Design
  • User Experience design
  • Data analysis and design for driving data insights and user experience
  • Conducting Design Sprints and co-creating experiences with business users
  • Service Blueprinting/Process Design

Skills/Behavioural Competencies

  • Excellent analytical and problem-solving skills.
  • Excellent communication skills.
  • Results focused; competitive drive and ability to work under pressure
  • Ability to prioritise and multi-task within the role.

The role is remote however as our client is Irish they will need someone who will be able to do work in Ireland when needed.

Start date
n.a
From
Trilogy International
Published at
27.09.2020
Project ID:
1974367
Contract type
Freelance
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