Description
The role will be fully remote initially, with travel to Birmingham once lockdown rules are relaxed.
My client are seeking an experienced Unified Communications and Skype for Business Support Engineer, possessing strong administrative/operational experience in SFB Server 2015, Smarsh Vantage, SBC, telephony and video related products.
The ideal candidate will have demonstrable experience in upgrading, installing, configuring and supporting Lync or Skype for Business products, and related capabilities such as SBC, Avaya and Cisco Unified Communications products.
The Engineer will be responsible for:
- The troubleshooting and resolution of issues with the Unified Communications platforms, supporting services and dependencies
- Performing security administration tasks, such as certificate renewals, on a periodic basis in line with agreed service levels
- Performing disaster recovery testing on a periodic basis in line with agreed service levels
- Patching, maintenance and remediation on the Unified Communications platforms and supporting services
- Providing efficient, effective and timely support to compliance and legal on surveillance activities and data discovery requests and investigations
- Ensuring production installations of the platforms and additional components are compliant with the banks information security standards
- Providing support of release of changes into the production environment for managing and improving the operational run books and supporting documentation
The successful candidate will demonstrate:
- Demonstrable experience in upgrading, installing, configuring and supporting Lync or Skype for Business products and related capabilities such as SBC, Avaya and Cisco Unified Communications products.
- Demonstrable experience in playing leading role in a global level 3 or similar team and working within an ITIL or similar process.
- Must have diverse technical background with experience on multiple technologies including a knowledge of H323/SIP, AD, LDAP, XMPP, networking protocols and associated services.
- Knowledge of instant messaging, voice and video protocols ideally including PBX, ACD, CTI, IVR and VoIP.
- Broad knowledge of Microsoft products and technologies and their integration with Skype for Business.
- Strong career interest with a focus on professional improvement focused on Unified Communications technologies.
- Comfortable working in a team with a diverse skill set, location and culture across different countries.
- Must be adaptable and quickly understand the new technologies/emerging markets.
- Excellent communication skills, with the ability to listen, understand and present clear solutions to problems.
- Proven track record in problem solving, within a medium to large enterprise environment.
- The candidate will operate within a team for supporting the Global On-Call rota, facilitate weekend changes, and remote support where required.
Beneficial skills:
- Powershell, Python, MSPL Scripting
- Understanding of monitoring systems (Tivoli, Netcool, SCOM , Nectar etc.)
- Knowledge of regulatory requirements in financial services industry
- Experience in messaging archiving products and eDiscovery tools
Applicants must be willing to engage via an Umbrella Company, or go PAYE.