Service Desk/1st Line Support Analyst - £150 per day umbrella

Description

IT First Line Support Analyst

We have a contract vacancy for an IT First Line Analyst. The department supports over 6,500 users and is the primary interface for all IT support in a busy customer-facing role.

We are looking for a 1st Line Analyst to join the IT Service Desk, providing customer support for both desktop and business applications across the group.

The role will involve:

• Provision of 1st line IT support for all applications and technical infrastructure
• Logging, managing and ownership of incidents and requests
• Regular written and verbal communication with customers
• Proactive monitoring of incidents and requests
• Contribute to the development and management of the Knowledge Base
• Liaison with suppliers, service groups and customers to ensure that agreed service levels are met

This is a customer focused role, with primary responsibility for 1st line support for incidents and requests across the estate.

It is important that the applicant will have a mixed range of skills, to support the wide range of incidents reported across the group.

The successful candidate should have:

• Experience in a busy telephone based customer services environment
• Professional and polite telephone manner
• Proven customer service experience, ideally gained in a busy environment
• Demonstrable analytical and problem solving skills
• Knowledge of IT on a personal or professional level

Please submit your application ASAP to Jackie Dean at Jumar to be considered.