Description
ITIL Service & Incident Manager - Luxembourg
Languages: ENGLISH with FRENCH essential
Skills and Experience:
- Degree in a relevant subject (eg Computer Science, Information Systems Administration).
- At least 3 years or more of experience in the field of IT process Management and/or IT Service Management.
- Experience in the execution of Release Management.
- Understanding of IT (eg infrastructure components and business applications) and experience with the support and operation or engineering of IT services.
- ITIL Foundation Certification.
Description of work:
- Execute the daily activities of an Incident Manager - drive major incident resolution, communicate on incident resolution progress, escalate critical incident and coordinate with the stakeholders.
- Manage and improve the processes and tool, including monitoring process performance via agreed key performance indicators (KPI) and report on a regular basis to stakeholders.
- Closely interact with the internal/external IT service providers to secure service delivery in line with the agreed targets, to ensure interfaces are working smoothly and to collect and assess their requirements in relation to processes and service management tools.
- Provide advice and training to the relevant stakeholders responsible for projects, programs, infrastructure and application portfolios on how to meet the requirements set out from process viewpoint.
- Represent your process in internal and external meetings.
- Closely collaborate with other process managers to ensure smooth process interfaces and consistency across different processes.
- Present the results of your work and matters within your area of responsibility and discuss them with your peers, at various management levels within the IT department and with external IT service providers.
- Ensure coordination and communication with Clients IT teams.
Please send your CV to Javaid and call to discuss further.
We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
We champion difference in the world of technology recruitment and work with clients who actively wish to diversify their talent force - ALL applicants welcome to apply