Description
Junior Desktop Support Engineer/EUC Facilitator
Our client, a major global IT service provider, requires Junior Desktop Support Engineer to join their team in Halewood
This is a 6-month temporary contract starting on the 1st November
The successful candidate will have a can do attitude and excellent customer service ethos as this is a client facing role.
You must have excellent organisational, communication skills as you will be organizing and scheduling the users and the vendors to collect and replace machines with new hardware.
Key Responsibilities:
- Ensuing Services successfully complete Win7 to Win10 device exchange for a set of users normally linked to a specific site location
- Manage users to meet scheduled appointments for device collection and provide Vendor with the site access they need to prepare and complete exchange of replacement devices
- Respond to FAQ directing users to the correct IT support service
- Support Vendor by ensuring old equipment is returned and collected against client policies
- Enforcing COVID19 health and safety measures
- Supervisory/Managerial responsibilities
Key Skills/Knowledge:
- Good team players, people person
- Ability to self-motivate against agreed objectives
- Ability to assess user device collection plan and where required progress end user communications to ensure commitment to schedule
- Ability to manage meeting facilities and escorting Vendor engineers to the collection points as required
- Ability to use office tools including Excel reporting
- Excellent communication skills
- Working experience of End User IT Landscape (desktops/laptops/printers, etc.)