Description
IT Service Desk Analyst - Edinburgh (remote initially) - 3 Month Contract
Our Public Sector client is offering an exciting opportunity for an IT Service Desk Analyst to join on a 3 month initial contract.
The successful candidate will have the following skills/knowledge:
- Excellent customer care, communication skills and telephone manner. (Successful candidates are expected to display a sound command of written and spoken English)
- Excellent organisational skills
- Experience of working with an IT Service Desk or similar ITIL support role
- Experience of incident management and working with relevant ITSM tools.
- Experience of troubleshooting Microsoft based operating systems with emphasis on Windows 7, 8 and 10 and Microsoft Office products.
- Experience of supporting BlackBerry, Android and iOS devices (BlackBerry UEM)
- Experience of supporting Bitlocker encryption
- Experience of Active Directory - Users accounts and Groups
Should this position be of interest please submit your CV evidencing all of the above experience and I will be in contact by telephone as required.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age