IT Desktop Support Engineer

Northamptonshire  ‐ Onsite
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Description

Job title: IT Desktop Support Engineer (2nd/3rd Line Support)
4 Months Contract
£180 LTD Day rate
Northampton

Advantage Resourcing are working closely with a leading IT organisation recruiting for an IT Desktop Support Engineer to join their dynamic team, based in Northampton; with some travel involved.
Main Duties:
+ Log or update all IT enquiries (by phone, email, IM or in person)
+ Ensure tickets are updated daily unless there is an agreement to hold
+ Provide technical desktop and application support to users on site and staff working remotely
+ Undertake technical troubleshooting
+ Escalate tickets that require help from other resolvers
+ Be involved in both reactive and problem management of customer IT issues
+ Support processes for Incident Management, Desk moves, Hardware etc
+ Be a point of contact during major incidents and represent the customer site
Successful IT Desktop Support Engineer:
+ Proven background as a 2nd/3rd Line IT Support Engineer
+ Knowledge of the Healthcare industry would be an advantageous but not essential
+ Experience with alarm apps (SaS and Pit)
+ Paging experience
+ Configuring the Switches would be ideal
+ Exposure in providing VIP support in person
+ Skilled in Microsoft Windows OS (Win >2000Win 7)
+ Comprehensive hardware knowledge including mobile devices
+ Active Directory, Exchange and Back Up Software Administration
+ Advanced knowledge of Microsoft Office applications
+ Skilled in network and software patching
+ Knowledge of handset programming
If interested in this IT Desktop Support Engineer role and you match the criteria above, please send your CV for immediate consideration. Ref: 836059

Advantage Resourcing is a service driven recruitment consultancy.

Start date
ASAP
From
Advantage Resourcing
Published at
25.10.2020
Project ID:
1988623
Contract type
Freelance
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