Description
Our Exeter based client is looking for a 1st Line Service Desk Analyst to act as a point of contact for ICT related queries that are placed to the Customer Service Desk via telephone and email.
Job Title: IT Helpdesk Desk Analyst
Rate: £90.00 - £100.00 per day (umbrella)
Location: Exeter, Devon
Duration: 6 months initially
Availability: ASAP
Main Responsibilities include but not limited to:
. 1st Line Support and resolve incoming IT support requests calls
. Answer calls and record details of fault
. Appropriately field requests that comes through to the service desk
. Maintain documentation and standards, collate and submit asset information
. Assess business impact of IT Incidents and accurately assign SLA and follow escalation procedures as directed
. Assign unresolved incidents to the correct internal support team
. Meet contact management and incident management SLA's and in providing accurate management information and reports
Qualifications & Experience Required
. Windows based application environment
. Configuration Management Database
. Active Directory
. Work under pressure on own or as part of a team
. Understanding of ITIL incident management process
If you are interested in this post and have previous experience within a similar support role, please apply with your CV ASAP.