Description
We are currently recruiting for a User Researcher for a 6 month contract in Manchester.
Responsibilities:
- Lead on research projects, working with a wider team of Designers, Analysts and Developers to help define and deliver the best methodology to address the specific needs in producing a responsive digital service
- Familiarise yourself with the project's user research work to date and devise a strategy of moving the work forward
- Plan, design and conduct user research sessions, including guerrilla testing, user testing, focus groups and workshops, persona creation and card sorting on a regular basis, testing both high-level concepts, and aspects of the service as it is designed and developed, and developing and maintaining a picture of the users
- Collaboratively analyse the findings of user research to identify common themes and points of user contention and provide actionable recommendations to the relevant team members.
- Apply knowledge in human factors, ethnography, and the user-centred design process to product and service design in an iterative development environment
- Use findings of user data to work closely with designers and analysts to iterate the developing service
Essential Skills/Experience:
- Demonstrable knowledge, experience in and passion for web user centred design practices.
- Proven experience of gathering user requirements for web based services.
- Proven experience of managing, executing and analysing usability test and research sessions.
- Proven experience of working in an agile development environment with User Experience teams, designers and developers to create new digital products and services.
- Experience of audience modelling and developing design personas.
- An in- depth understanding of the available research methodologies.
- Demonstrable experience working closely with Service Design and Data Science teams
- Experience in taking a lead User Researcher role within a team, setting research direction and mentoring junior research colleagues
- Experience managing team dynamics and holding sufficient authority to effectively challenge points of design without alienating individuals
Desirable Skills:
- Practical experience of quantitative research methodologies
- An understanding of service design, visual design, Front End development and agile methodologies
if you are available and interested in this role please apply with an up to date CV.