Description
Content Designer
We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who require a Content Designer for one of their Public sector Clients based in Newcastle.
Tasks:
Write high quality content for HMRC's new digital services that will encourage people to use them.
Collaborate with the Product Manager, Digital Service Manager, Business Analysts and User Researchers to define the messages that the new services should convey.
Take complex language and processes and make them simple to understand. Develop content in such a way that it will encourage people who rarely go online to use it.
Build relationships and work effectively within an agile delivery model with colleagues and external providers, for example user researchers and business analysts.
Communicate credibly with a wide range of digital delivery disciplines and talent both internally and externally.
Leads on all aspects of Content Design. Including:
- Research of subject
- Discussion with stakeholders and experts
- Initial drafts of content to fit with UX design
- Collaborating with user-researchers to test customer understanding
- Iterating content
Technical Skills:
Experience of user-centred design
Proven experience in using metrics and user feedback to define/refine content
Experience in choosing the best format for displaying information to the user
Knowledge of HMRC business
Proven experience of working within a web, online and digital environment
Experience in working with content management and publishing systems
Proficient in writing Markdown
Business Skills:
Experience of writing for the web, with proven ability of creating content that is accessible and usable
Excellent communication and interpersonal skills