Description
We are seeking Security Cleared (DV) 3rd Line Network Engineer to who will work as a part of NOC team which provides service, support, and management capabilities to the defence programme, from delivery into live service, providing all aspects of continued management of the live infrastructure though to close down.
The successful 3rd Line Service Engineer will be accountable for providing technical assistance and instructional documentation to other Resolver Groups within the wider Programme's Service Operations as well as to the 2nd line network engineers within the NOC. In addition, you will provide an interface to other technical stakeholders within the programme including Architects, other engineering disciplines, and sub-contractors.
A large portion of the role is focused on orchestrating the application of design changes, and investigating critical issues, which are deemed beyond the scope of a 2nd line engineer, or is too labour intensive to be investigated at a 2nd line level during which the role holder will regularly function as the technical representative of the NOC on behalf of our client to the wider programme's community, including the customer and business partners, at times without direct support.
The team is the single point of contact for technical conference bridge calls, which are arranged to resolve major incidents 24/7. This would include acting as the NOC liaison with other technical groups, from Architects through to 1st line support on 3rd party applications.
To achieve this role, the 3rd line Service Engineer must exercise the following skills:
- Min 3-5 years experience in a similar role
- Strong Technical competence in Networking, with a strong understanding of other technologies, such as Windows, SAN, Security, Virtualisation.
- Strong skills in interpreting, producing, and tracking technical documentation.
- Strong communications skills within the department to provide confidence and direction to 2L peers
- Ability to plan, prepare and organise large scale implementations and project deliveries, over a period of several months.
- Ability to communicate effectively written and verbally with stakeholders at all levels, from end users to project managers, and architects. Including providing information which will support and influence the decision making process within the service management internal and external environments.
Accountable for the performance of the technical and operational service elements that are delivered.
Day to day duties may include:
- Provide the lead technical role in resolving service incidents, applying diagnosis, maintenance, change and configuration control attributes to bring about a resolution.
- Apply technical governance to inbound deliveries from the project design phase to ensure they accurately reflect the live environment, & are appropriately structured to enable successful technical service delivery.
- Consistently perform and deliver outputs within the service contract time constraints (KPI's & SLA's).
- Drive efficiency into technical delivery as a key influence and author of departmental and inter departmental process.
- Provide concise documentation to support the delivery of services.
Due to the nature of the role, the successful candidate will have a valid and active security clearance (DV) prior start.