Description
Service Desk Manager - ITIL/1st, 2nd Line Support
Are you an experience Service Desk Manager, with ITIL experience and excellent hands on technical skills?
Due to growth we are looking for a Lead Service Delivery Analyst/Engineer to join a busy team supporting a user based of 250.
You will be responsible for the support and delivery of IT services across the departments and users - this will include:
* 1st/2nd line support of the windows server/exchange/desktop environment
* Manage the service desk/service delivery function, policies and procedures
* Build/install PCs, printers, laptops etc
* Manage the fault resolution process
* Delivery of infrastructure upgrades and maintenance via 3rd party suppliers
* Change and release management
You will be an experienced ITIL certified Service Desk Lead with excellent technical support skills in Windows Desktop, Server, Active Directory, Exchange. You will have strong understanding around Cloud based infrastructures - Azure, O365, specifically usage and administration. You will be ITIL certified
You MUST have experience as a Helpdesk/Service Desk Manager along with hands on support experience