Customer Service Advisor/Sales Administrator - Gas/Electric Retail Mar

Job type:
on-site
Start date:
ASAP
Duration:
6 months
From:
OCC Computer Personnel
Location:
Lancashire
Published at:
10/29/2020
Country:
flag_no United Kingdom
Project ID:
1990970

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Customer Service Advisor/Sales Administrator - Gas/Electric Retail Market

We are looking for a Customer Service Advisor/Sales Administrator to join our clients team on a 6 month initial contract. Initially you will work from home until the current pandemic allows an onsite working presence in Manchester again.

Working hours will be:

Hours of work: Tuesday to Friday 12:00 - 20:00 Saturday 10:00 - 18:00
Working days: Tuesday - Saturday

We are looking for someone with experience of the UK energy retail marketplace to help grow our clients business. Our client is a new-ish Gas/Electricity Supplier to the UK so you should be excited by the prospect of building a channel and working in a start-up environment.

In this role you will be the principle point of contact for our clients external sales channel partners and will be a key part of the day-to-day operational support team. You will have a keen eye for detail, be a highly competent user of Microsoft Office, be comfortable generating reports and have excellent database management skills.

Responsibilities

  • Maintain all incoming and outgoing business operational requests
  • Manage user access requests and troubleshooting
  • Work to key KPIs and run reports to deadlines in an efficient and timely manner
  • Generate and maintain key reports for internal and external stakeholders
  • Manage the Sales Platform Mailbox ensuring a timely response to all enquiries
  • Assist in the preparation of Quality Assurance survey data
  • Providing support through external sales partners operating hours
  • Providing cover and carrying out tasks on behalf of our Sales Team when required

Our client is negotiable on the daily rate. Further information is available upon request.