Description
ITSM Change Manager - ITIL, Change
ITSM Change Manager required by leading organisation. They are currently looking for an interim change manager to focus on their ITIL change and release processes.
Required Experience:
- Demonstrable experience of creating Service Reports/Service Packs for senior stakeholders within the Business and IT, as well as outsourced service-providers/vendors - this may include Supplier Performance/SLA reporting; Incident Reporting; etc.
- Experience of working in a complex multi-sourced environment.
- Configuration Management and operational management of a CMDB desired.
- Excellent working knowledge of Service Management processes, with the ability to support process mapping and development, workflows, service measurement, new service/supplier on-boarding (incl. transition planning, release, user adoption), CSI, etc.
- Strong working-knowledge of ITSM tooling - preferably ServiceNow, BMC Remedy and Jira Service Desk.
- Excellent written and verbal communication and ability to present to senior management.
This role falls inside IR35 so you will need to contract via Umbrella company.
If you are interested in applying please apply below.
ITSM Change Manager - ITIL, Change