Description
Support Engineer (2nd or 3rd Level ) to provide high-level support and systems support. Experience of troubleshooting and supporting operating systems and applications in a corporate environment. Working as part of services team to provide comprehensive technical support to the organisation.
Responsibilities:
- To provide support on a variety of technologies
- Incident classification, resolution and escalation if appropriate
- Take ownership and manage incidents through to resolution
- Deliver solutions to agreed Service Level Agreements
- Update users and IT group
Requirements:
- Relevant qualification and 5+ years' experience
- Good knowledge of hardware and associated technologies: Servers, desktop, laptop and printers, Operating systems - Microsoft Windows operating systems, Active Directory, Exchange messaging and various business applications
- Knowledge of networking and LAN/WAN technologies
- Availability to work on-call rota outside normal work hours and weekends as required
- Own transport desirable
Essential:
- Strong customer service and interpersonal skills
- The ability to prioritise and manage time effectively
- Must have the ability to work independently or a part of a team
- Good troubleshooting and analytical skills
- Previous technical support experience and
- Excellent communication skills written and verbal, fluent in English
An IT qualification and/or working towards Microsoft MCPs/MCSA/MCSE, Cisco CCNA or equivalent would be a distinct advantage