Description
- Responsible for leading and managing the administrative and design tasks for the virtualized & Microsoft server infrastructure
- Deploys, configures, and maintains VMware infrastructure. Plans and manages workloads, projects, and other administrative tasks associated with the VMware & Server team.
- VMware Administrator would be responsible for handling VMWare L2, L3 tickets and Tasks such as VM Commissioning, VMware Tools upgrade.
- To provide technical support to clients at all times, and must respond promptly to issues reported by clients, conducting root cause analysis and going through various testing scenarios for thorough resolution.
- Develop and maintain operational documentation and specifications on system builds, disaster recovery, and standard operating procedures.
- Manage & Administration of Disaster Recovery using SRM, Veeam, Zerto tool.
- Good Understanding of shared storage technologies including SAN, NAS, Fiber channel, iSCSI, and NFS.
- Manage and administration of DELL/Cisco UCS/HP C7000 Blades
- Primary responsibility to deploy patches with ESXi Servers on time.
- Drive root cause analysis and provide feedback to improve future customer architecture changes.
- Drive customer escalated issues to closure by providing workarounds and fixes in a timely manner.
- Enhance customer satisfaction by responding to all customer filed issues specific to VMWARE & Windows and providing relief either through self or by driving visibility of the issues upstream to ensure they get fixed.
- Improve product supportability and serviceability by actively participating in new design development to provide feedback to drive increased stability of VMware and Windows platforms for enhanced customer satisfaction.
- An ability to learn new technologies quickly Good time management skills with strong documentation skills.
- Good communication skills both written and verbal.
- Administration of DNS, DHCP, WINS, VMware/Citrix/Hyper-V and related components
- Identify opportunities for efficiencies in work process and innovative approaches to completing scope of work
- Provide on-site support at data centre for infrastructure maintenance activities
- Working knowledge in Scripting and Automation
- Patching experience in Shavlik Protect/BMC BladeLogic
- Work with Local & Global Teams
- Perform in 24 x 7 environment in shift roaster and attend calls whenever assigned