Description
World Leading Global Energy Oil Company has an exciting opportunity for a Digital Product Manager with eCommerce/B2C experience within their Innovation Lab to be responsible for translating the vision and strategic priorities of the Business Product Owner into digital solutions that satisfy customer and business needs.THERE ARE 4 ROLES AVAILABLE, EACH FOCUSSED ON THE FOLLOWING AREAS:
- Customer Acquisition Focussed towards growth
- Customer Success/Customer experience
- Customer Support
- Focus towards Financial Processes ie Billing
This new venture sets out to do things differently taking a unique approach, balancing human-centred design with an agile technology capability to tackle complex wicked problems in original ways. With a great variety of potential projects in the portfolio, there are many different areas to investigate, so you'll certainly not be bored!
As the lead agency for this World-Leading FTSE 100 company, and with over 600 contractors working on-site today, we provide an unrivalled service at sensible commission levels.
You will be responsible for maintaining a backlog of requirements for design and tech teams, focusing on business viability and prioritising for value. In addition, you will assess the "size of the prize," what would need to be true to realise it and define and track Key Performance Indicators (KPIs) for the solution.
About the role:
- Assist Business Product Owner with managing stakeholders and setting scope, KPIs and roadmap of a B2C/eCommerce product
- Translate a product vision into user stories and acceptance criteria for development
- Continually refine and manage the backlog with input from the cross functional team, Security, and IT stakeholders
- Create business cases for products and define/measure product success metrics
- Use data to drive decision making and product priorities with a hypothesis-driven approach
- Model business processes and create a deeper understanding of the business landscape
About You:
- Experience in a product role working closely with development teams to take complex, data-centric digital products from early concept to launch
- Experienced working a B2C/eCommerce environment
- Proficient in managing and refining a product backlog, ensuring all user stories and acceptance criteria are written in a consistent format
- Familiarity or experience with agile methodologies such as Scrum, LEAN, Kanban, XP Programming etc
- Strong problem-solving skills and a keen curiosity towards making things better
- Excellent communication skills, being comfortable to interact with senior stakeholders
- An analytical mind, capable of setting, monitoring, and/or optimising success metrics for the product
- Comfortable interacting with and able to communicate clearly with senior stakeholders
- Understand the implications of technology on projects
Preferred Skills but not essential:
- Supply chain management, or other complex regulatory environments
- Knowledgeable of user testing, customer personas, and/or user journey mapping
- Understanding of release planning in a continuous delivery/DevOps environment
- Experience in drawing insights from data and visualisation of data
- Passion for human-centred design and/or lean innovation
- Excited about working in a fast-paced, rapidly changing multinational environment
This needs combining with a positive attitude and an ability to work within a large, globally dispersed project team in a multi-cultural environment.
You also need to be a self-starter, a logical thinker and a quick learner, with strong initiative and excellent communication, interpersonal and presentation skills, able to write clearly and concisely.
Please telephone for an immediate response or email your CV for a reply within one hour. Eaglecliff Ltd is acting in the capacity of an employment agency for permanent recruitment and an employment business for contractor resourcing.