Description
Support Analyst - SC Cleared
Marshall Wolfe are pleased to represent our client, global technology organisation, who are in the search of a contract Support Analyst. Responsible for the release of quarantined information to ensure operational processes are not interrupted. Initial 2-month contract with a view to extend.
Responsibilities:
- On request, release emails quarantined by O365 ATP in line with policy and processes to ensure operational needs/activity are met and not interrupted. Content of emails may be explicit and sensitive in nature.
- Responsible for enquiries and service requests via Service Now related to the SEG email and web access service.
- Respond to, emails and phone enquiries in relation to web access or email issues. Route to the correct resolver group within the SEG team or appropriate 3rd party supplier/s.
- Monitor and manage the service request queue on the Service Now service management tool
- Responsible for inputting and drafting the monthly Service Management report, ensuring that any local work instructions are maintained and draft any new local work instructions when necessary.
- Proactively monitor usage of Egress licences to ensure efficient use of resources and to make significant cost savings by reducing underutilised and duplicate accounts.
Requirements:
- Experience with Service Tools such as, ServiceNow.
- Skilled in O365, including security and compliance modules.
- Applicant will require SC clearance as a minimum but preferably NPPV2 or NPPV3/Or is able to attain these clearances.
- Role is based in London however the role can also be covered by remote working from home. No requirement to be in London currently due to pandemic.
- Out of hours callout cover required on a rota basis every 3 weeks in exceptional circumstances.