Service Delivery Manager - (Infrastructure Support/Project

London  ‐ Onsite
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Description

Service Delivery Manager - (Infrastructure Support/Project Management)
6 months, £320 PD, Outside IR35

An excellent opportunity has arisen with a global brand for a Service Delivery Manager. This role would suit someone in a senior technical or project management role who is looking to move in to service management, as this position is to help bridge a gap we have between the current service managers and the technical service & project delivery teams.

Role:
Sound knowledge of service delivery and project management methodologies, processes and functions (such as ITIL).
Report creation and analysis to result in informed decisions for continual service improvement.
Development of IT Service Catalogues & Service Design.
Reporting and analysis from ServiceNow or another equivalent Service/Workflow management tool.
Awareness and understanding of current and emerging IT technologies and professional practices.

Requirements
Ability to build and maintain mutually productive working relationships with the key stakeholders.
Excellent verbal and written communication skills with the ability to relate to staff at all levels of the organisation where negotiation and influence may be important.
Collaborative and consultative across all of the business, working in partnership with all D&T teams and the customer base to meet the demands of the business.
Problem solving skills, to enhance new and existing applications and services, to realise benefit and minimise risk.
ITIL Foundation V3, or other service management qualification.

Desirable
Evidence of managing conflict and the interface between disparate groups.
Knowledge of internal and external service provider contracts.
ITIL Practitioner or specialist.
Agile/PRINCE2 Project Management.
Start date
2020-12-14
Duration
6 months
From
IntecSelect
Published at
03.12.2020
Project ID:
2010436
Contract type
Freelance
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