Service Transition Manager - Insurance Industry

Birmingham  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Description

My client are seeking a Service Transition Manager with extensive experience within the insurance industry.

The role will be remote based initially, and will then require travel to Birmingham once lockdown is relaxed.

Skills Required

  • ITIL V3 Qualified
  • In-depth knowledge and experience of managing IT Service Providers
  • In-depth knowledge of industry best practice in process, controls, tools, standards and methods in IT Service Management
  • Expertise in IT Operations Management and IT Service Delivery based on industry leading frameworks such as ITIL and COBIT
  • In depth knowledge of industry with regard to IT, Cloud and Data Centre infrastructure and services
  • Analytical and objective - able to take ownership and manage multiple suppliers to ensure effective resolution of Incidents and Problems
  • An influencer and facilitator - able to build strong interpersonal relationships, and inform, guide and motivate Service Providers to deliver fully optimised Services in line with Business demand.
  • Strong communication skills - able to explain technology issues that are often complex and obscure to non-specialists.

Purpose

  • The Service Transition Manager oversees a number of key functions within the IT and Change department that enable the delivery of a high quality service to users, and to ensure that ITIL aligned Service Support and Service Delivery processes are in place to meet business needs.
  • This position is both stakeholder and supplier facing and requires that the Job Holder establishes and manages expectations within the business and drive the IT Service Providers team to achieve those expectations to a high standard.
  • The key role is to oversee Incident, Request, Change and Problem processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required.

This role is Inside IR35, so applicants must be willing to engage via an Umbrella company.

Start date
ASAP
Duration
12 months +
(extension possible)
From
ARM (Advanced Resource Managers)
Published at
04.12.2020
Project ID:
2011177
Contract type
Freelance
To apply to this project you must log in.
Register