Description
Business Analyst required for our eCommerce team in Watford. You will be a key part of the team and expected to take the initiative in ensuring the business needs of our client are fully understood and met by the proposed solution.
Responsibilities include:
- To gather and document requirements and translate them into clear user stories and acceptance criteria that can be used and interpreted by both business and technical users. This will involve facilitating workshops and assessing source documentation from the customer
- Identify and recommend options for potential solutions and assessing them for both technical and business suitability
- Create logical and innovative solutions to complex problems
- Present proposals to clients
- Analyse business systems in order to recommend efficiencies
- Provide estimates for future analysis work
- Work closely with developers and a variety of end-users to ensure all solutions deliver customer satisfaction
- Provide training to users of a new system as required
- Communicate and collaborate with the test team
- Plan and work flexibly to meet deadlines
- Keep up to date with technical and industry sector advances
Customer Service responsibilities:
- Maintain great client relationships at all levels of the organisation
- Maintain consistently high levels of client satisfaction and effectively escalating business-critical situations to as required
- Manage situations and relationships both internally and externally
You:
Talented, enthusiastic, focused, eye for detail, professional. Keen to learn and to challenge for smarter ways of doing things; a team player proud of their work who wants to share it. You like working in a fast-paced environment and are ready to inspire outstanding online shopper experiences for consumers and brands, no matter what product, service, sector, device or channel!
You will have a customer-first mindset, with the maturity and initiative to do what it takes keep our clients happy, including some working at client locations. When our clients win - we win!
We need you to be really great at:
- Extensive analysis experience
- eCommerce and retail experience
- Production of user stories and acceptance criteria
- Experience of analysis and design of systems (package integration and bespoke development)
- Experience of Business Process engineering
- Ability to work on your own initiative to an agreed action plan
- Strong communication skills - as this role requires a high level of communication, interpersonal and presentation skills
- Strong problem solving, time management and organisational skills
- Strong commercial awareness and business acumen
- Energetic, enthusiastic with strong attention to detail
If you know any of this even better
- eCommerce platform experience - Magento/Salesforce/WebSphere Commerce
Wunderman Thompson Commerce is a global Commerce consultancy that applies strategy, technical know-how and outstanding design to make a big impact through Commerce.
How? By creating outstanding websites and inspired shopper journeys. It's why we work with some of the most exciting brands around such as Tempur, DFS, Domino's, Boots, Xerox Sainsbury's, Selfridges, Specialized and Ted Baker.
Tell me more! We're an inclusive group of more than 1550 thinkers and doers from WPP's leading commerce agencies: Salmon, POSSIBLE Commerce and Gorilla Group alongside two Amazon specialists - all under the world-renowned Wunderman brand. Our reputation is based on having the best in the business - people who are inspired yet straight-talking, and who really want to understand not just our clients but their customers. We are passionate about innovation in everything we do, and proud of what our people achieve, empowering and respecting every one of them.
Together, we keep our clients and their customers inspired and ahead through digital, future-ready sites, solutions and services. When our clients win - we win.
With new, state-of-the-art offices in Watford, and two other agency offices in London, we've got 20 locations mapped across Europe, North America and Asia within the wider group.
As our business grows internationally, we're seeking new people who share our values and work ethic. We especially want to encourage more women to join, and take a key role in shaping some of the best eCommerce sites and experiences in the world.