Description
Job type : ContractJob location : Marseilles, France
Daily rate : Euros/Day
Job role : PC Backup MAC & Windows L3
Experience in PC BACKUP (under Windows / MAC environment)
Responsible for enterprise-wide PC BACKUP infrastructure
Performs strategic analysis and design of PC BACKUP and makes recommendations on improvements and/or new systems required to meet business needs and future capacity.
Experience in cloud based security configurations, patching, and troubleshooting.
Manage the backup and restoration of systems using PC backup tool.
Daily corporate backups using PC BACKUP software and monitoring of schedules for failed and missed backups.
Disaster Recovery (DR) preparation and testing.
Administration of storage platform (DAS, SAN, Tape)
Fine-tune and troubleshoot PC BACKUP environment for optimal performance and resolve complex issues in a timely manner.
Diagnose PC BACKUP platform issues (server and client-side) and provide Support in complex, business-critical environment including physical and virtual infrastructure.
Understanding on OneDrive setup and operations.
Create and update documentation including daily backup reports.
Experience in PC Backup operation tools (Connected backup, Druva, Veeam Endpoint, Commvault EDGE)
Evaluates and applies software upgrades and support packs as required to solve production problems and/or ensure compliance and system integrity.
Provide technical support to IT, DC systems and information security as requested
First point escalation for PC BACKUP solution
Provide technical subject matter expertise wherever required.
Ensure proper communication and quick resolution.
Plan and schedule Changes, Coordinating with different stakeholders.
Perform RCA for Major Incidents related to his / her tower and follow quality / security process / audit defined for the engagement.
Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination and prepare Weekly and monthly status reports.
Participate in business meetings with various stake holders on a need basis.
Take corrective actions based on the customer satisfaction surveys.
Work on the service improvement programs.
Effort estimation/reviews on need basis for new projects.
Training of new team members.
Able to work on Knowledge acquisition and updates to related documents
Provisioning, implementation/integration, standards/governance, patch management, monitoring, support, root cause analysis and performance tuning.