Description
Skills required : as KM expert you bring:
- Strong knowledge of the COBIT methodology
- Proven experience of Knowledge Mgt process definition and implementation on the field
- Personal qualities such as: self-starter, good communicator, pragmatic, no 'ivory-tower' mentality; likes to work in a VUCA environment
- Ability to quickly understand the Company Tech's organization and activities
- Ability to adapt and evolve in an international context, and understand and fit with the company culture and values.
- Experience working in an advisory role
- Ability to represent IT process concepts, both textually and visually
- Full professional proficiency in English (verbal and written)
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Knowledge of Snow is an asset
- Experience in setting up and animating communities is a plus
You will be in charge of defining the KM process end -to-end proposal and document it, following the COBIT methodology.
This includes:
- the process description
- the process workflow (and controls)
- the definition of the process owner and R&R incl. setting up clear RACI charts
- the definition of the different levels of access to knowledge documentation
- the definition of the governance
- definition of the governance owner and governance process
- control definition and implementation
- KPI's to steer the process
- the definition of a communication strategy of the new KM process and governance