Description
Project Manager- CRM- Copenhagen
Project Manager- CRM - We are looking for an experienced Project Manager- CRM to join a dynamic and busy team on a 5months + contract.
Desirable Skills and Experience:
* Native/fluent Danish speaker
* The project manager will be responsible for a CRM project with external business partners including banks and will be managing the project that includes customer interaction strategy and roadmap to achieve a cohesive and optimal experience for all customer segments across multiple touchpoints.
* Working with client organization to support and improve their customer journey as well as transforming their products and services using new technologies
* Define and drive implementation of a holistic client retention strategy to drive revenue from existing customers
* Identify and implement new opportunities throughout the customer journey to deliver high performing, agile customer interactions and touchpoints
* Understand the key interactions in the customer life cycle and drive relevant changes through the use of CRM strategies and digital asset developments
* Grow customer engagement across channels, maximizing opportunities across customer touchpoints
* Collaborate with other business areas
* The project will use multiple technologies including custom built components as well as off the shelf products. Knowledge of .NET and Microsoft technologies is a plus
* The candidate should have prior experience in managing projects with end to end business flows implementation along with a mindset to be responsible for and manage commercials
* Business development DNA, should be able to focus on business capabilities being implemented and not just the documented requirements
* Experience in Third party management and activity management
* Experience in Marketing Campaign Management preferably in Adobe platforms
* Experience in banking and insurance industry is preferred
* Experience in vendor and Internal and external Stakeholder management.
Apply Now to Avoid Disappointment - Interviews soon!