Description
I am looking for a 3rd Line Cloud Engineer with strong AWS experience, to join an established NOC team who continue to grow their client portfolio.
You will be expected to:
- Act as a point of 3rd Line technical escalation, demonstrating AWS cloud expertise
- Ensure all implemented solutions are supported with up to date documentation, training and expertise within the Technical Support areas.
- Recognise when to escalate potential service issues to senior management
- Recommend and deploy changes via the change management process as and when required
- Provide technical assistance to on-going projects and the on-boarding of new customers when required
Skills/Experience required:
- A minimum of 3 year's experience in a SLA driven support role
- Proven commercial experience and in-depth knowledge around AWS cloud solution
- Experienced in ITIL best practices desirable (Ideally holding an ITIL Foundation certification)
- It is essential that you have proven knowledge/experience in the following technologies (Certification would be an advantage):
- Windows Server
- Active Directory (Core AD Services, DNS, DHCP, GPO, AD Replication)
- Identity Management
- Microsoft - AD Connect, ADFS, WAP, MFA
- AWS - IAM, AD Connector, MFA
- Commercial experience with Cloud Technologies is absolutely essential; ideally an SME in AWS or Azure and strong knowledge of the other:
- AWS
- EC2, S3, VPC & Route 53
- Elastic Beanstalk, Lamda
- Security, Identity, & Compliance
- AWS Workspaces
- AWS Backup & CloudEndure
- PowerShell and Scripting is essential
- Office 365
- Exchange on-line, Teams, SharePoint, Skype for Business, OneDrive, Intune.
This role is Outside IR35
Please apply online with your CV.