Description
Are you looking to be a key member of a support team dedicated to keeping critical IT systems and services in working order?
My client, a large multinational retailer, is looking for a passionate 1st Line Support agent to assist with end-to-end management of incidents and service requests either with a first-time fix or escalating to the appropriate member of the team.
As a central point of contact, you will be business facing, monitoring and managing service requests, providing technical assistance and ensuring the business' expectations are exceeded.
Required skills:
- 6 months to 1 year experience in IT support
- Experience with Active Directory and Office 365
- Demonstrable experience in infrastructure and application support
- Experience of logging and classifying service requests
- Experience using a ticketing system (preferably Service Now but on essential)