Description
IT Service Manager
Remote (All the work will be delivered through Teams calls. There are no plans to have any travel or onsite work)
3 Month Contract Initially, potential scope to extend
Strong day rate on offer for the right candidate
The Role
This role is not primarily technical. It is primarily an IT Service Management/Cloud Service Design resource
Focused on delivering proactive services such as education workshops, delivering assessments and providing expert guidance
ITIL experience is required
Microsoft Cloud (Azure/M365) Admin Centres is highly desired
Preview new technology before others in the industry and learn how to make the best from it
Visit customers to train them and share industry and development expertise
Build strong customer relationships and ensure deliveries align with customer projects and milestones.
Gain access to expertise and support from Microsoft's consulting practice and product groups
Continually learn and grow professionally
Analyse problems and offer improvement recommendations
Maintain, extend accreditation's and certifications, assist in developing best practices for key technologies and products to support technical team readiness
Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships.
Engineers must also possess strong technical writing, presentation and training skills - Fluent English oral and written communication
Product Skills Required
CLOUD SERVICE MANAGEMENT
- ITIL (IT Infrastructure Library)
- Azure Service Health dashboard
- Azure planned maintenance's
- Azure Monitor
- Azure Portal high-level knowledge
- Microsoft 365 Admin Center
- Microsoft 365 Service Health dashboard
- Microsoft 365 Message Center
- Microsoft 365 Reporting tools and APIs
- Microsoft 365 Security & Compliance Center
- Microsoft 365 Monitoring tools and APIs
- Background includes a technical focus and an awareness of systems management technologies. Microsoft cloud (mainly Azure and Microsoft 365) operations and support are key:
- Understanding of how to handle cloud incidents
- Define a support model
- Understand how to deploy cloud-initiated changes
- Design and implement a cloud monitoring plan
- Design and implement cloud governance capabilities
- Design cloud Major Incident Response Plans.
- Knowledge of refining support and management practices for Microsoft Cloud platforms is highly desirable.
- Engineers are expected to maintain a working knowledge of Microsoft cloud products and services.
- Microsoft technical fundamentals/intermediate certifications related to Azure, Microsoft 365 and Dynamics 365 is an advantage.