Description
2nd Line Support
£24p/h - Inside IR35
2 Months initially
Bradford
- Have a good knowledge of Microsoft Endpoint Manager/InTune
- Experience refining Active Directory (AD) Group Policies
- Ability to understand AD, networking, Firewalls (SmoothWall used on site)
- Tackling issues via a help-desk and day-to-day ICT tasks.
Main Responsibilities:
- Where required by a line manager, implement, improve, maintain and support infrastructure and systems to meet and/or exceed agreed service levels.
- Where required by a line manager, deliver end user support to meet and/or exceed agreed service levels.
- Support the continuous development and enhancement of the service, and ensure that customer care and service excellence are established as core values.
- Follow service management processes to ensure consistency and effectiveness of the service and contribute to continuous process improvement.
- Use agreed IT service management tools to accurately capture data relating to ITIL processes. Ensure service related documentation is accurate and relevant.
- Collaborate with colleagues to identify and investigate problems in systems and services throughout the organisation.
- Assist with the implementation of remedies and preventative measures.
- Maintain an understanding of advances in the relevant technology environment and be able to deliver expert advice while looking at ways that new technology can be implemented to deliver service improvements.
- Where required, supervise specialist external technical consultancy.
- Develop and maintain collaborative working relationships with all colleagues and with end users.
- Provide specialist guidance and advice to less experienced colleagues to ensure best use is made of available assets, and to maintain or improve service delivery.
- Manage the access to highly confidential, personal, financial, political and commercially sensitive information; to ensure compliance with appropriate legislation eg DPA, FOI, Child Protection Act, etc, the unauthorised disclosure of which would prejudice the interests of the Client.
- Ensure compliance with appropriate policies, procedures and guidelines.
- Responsible for assets, equipment and materials within the ICT service undertaking.
- To carry out any other duties as required, which are reasonable in terms of the nature and level of the post.
- Deputise for the Senior ISP or line manager as required.
Knowledge Requirement:
- In-depth knowledge of implementing appropriate technologies.
- In-depth knowledge of supporting appropriate technologies.
- Knowledge of the ITIL framework and the ability to work within it.
- Able to successfully deliver end user and IT infrastructure support.
- Able to use IT service management tools to accurately capture data relating to ITIL processes.
- Able to develop and maintain collaborative working relationships with all colleagues and end users.
- Able to collaborate with colleagues to identify and investigate problems in systems and services throughout the organisation, assisting in the implementation of remedies and preventative measures.
Relevant experience requirement:
- Experience of working in an ICT service operations environment and a related BTEC National Level qualification or equivalent.