Service Delivery Manager - IT Professional Services, Government

London  ‐ Onsite
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Description

Service Delivery Manager - Remote, IT, Professional Services, Government, Cloud

A fantastic opportunity for a well-seasoned Professional Services Delivery Manager to join a very exciting and fast growing professional services organisation, speciaising in central government services. The organisation is 2 years old with a 17 year old parent company and in it's first year grew from £0 Turnover to £5m turnover.

The primary responsibilities are to ensure the quality output of services to designated customers and to manage teams of people at different sites.

The Delivery Manager will be the customer's main point of contact and is responsible for the team's day-to-day activities and performance, stakeholder management, customer satisfaction, operational alignment, and continuous service improvement.

Completing a scoping exercise with the customer at initial point of engagement, the Delivery Manager will go on to create a detailed Statement of Work (SoW) to govern the contract. The SoW will include Actions and an Owners Matrix, tied directly to deliverables, along with SLAs, tollgates, and contractual milestones.

The Engagement Delivery Manager will work hand in hand with the Project lead and deployed team to maintain clearly structured communication as well as performance and reporting processes. This includes collating data from all aspects of the project into virtual dashboards, and utilising tools to ensure that project stakeholders have up-to-date information on the realisation of their cost, compliance and quality objectives.

This role is an immediate start so please apply now to be considered for this exciting new venture.

Empiric is one of the fastest-growing technology and transformation recruitment agency's specialising in data, digital, cloud and security. We supply technology and change recruitment services to businesses looking for both contract and permanent professionals. We are committed to delivering more female candidates and those from minority backgrounds and be instrumental in changing the gender and diversity imbalance within the tech sector.

Start date
n.a
From
Empiric Solutions
Published at
17.01.2021
Project ID:
2030863
Contract type
Freelance
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