Description
Public sector client
Remote working
- Microsoft 365 - Workload migration, management and tech support - including, but not necessarily limited to; Microsoft 365 Apps for enterprise, SharePoint, Teams and OneDrive
- Windows 10 enterprise management - using Microsoft Endpoint Configuration Manager (SCCM) and Active Directory Group Policy to securely manage a large estate of tablets and desktops across the borough.
- Mobile device management - Using Microsoft Endpoint Manager (Intune) to securely manage access for corporate and personal mobile devices to M365 and other corporate resources
- Desktop printer management - Using Ysoft SafeQ secure print solutions to manage availability and access to our suite of corporate MFDs
Roles and responsibilities:
- Provide third-line help desk support (break-fix support, service requests, change requests, problem management and major incidents)
- Perform server maintenance, security and compliance actions
- Problem solving, research, development to resolve complex issues
- Respond to monitoring system warnings and alerts
- Document, share knowledge and follow ICT procedures
- Communicate effectively with colleagues across other IT teams and stakeholders, and know when to escalate
- Opportunity to work on team and/or individual projects
Key skills and abilities:
The successful candidate will have or be able to quickly develop skills in the following areas: -
- Microsoft Endpoint Configuration Manager (SCCM)
- Application packaging, supersedence rules, deployment, monitoring and troubleshooting
- Configuration Items and Configuration Baseline
- Windows 10 Feature Updates deployment, monitoring and troubleshooting
- Analysing log files
- Desktop Analytics
- Plan for the deployment of Windows 10 Feature Updates by assessing application and driver compatibility
- Active Directory
- Excellent working knowledge of User and Computers, DNS, DHCP, Group Policy, Computer Management, Event Viewer
- Microsoft 365 Apps for Enterprise
- M365 configuration via Intune
- M365 Servicing Channels
- OneDrive Known Folder Mode
- Migrating workloads to M365
- Endpoint Manager (Intune)
- Using ATP to manage and support the mobile estate
- A keen interest in developing technologies
- Skills in using PowerShell
g2 Recruitment are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.