Description
Venesky-Brown's client, a public sector organisation in Edinburgh, are currently looking to recruit a User Researcher for an initial 9 month contract on a rate of c.£/day (outside of IR35). Due to the current circumstances this role will initially be remote based.Responsibilities:
The role of User Researcher will lead and guide User Research activity for this work stream of the programme, ensuring that user centred design is at the very core of our services and using data and evidence from service users to explore problems and opportunities, both within Digital delivery and wider process and service improvement
Planning and executing field and lab based user research according to business and project needs.
Advising colleagues on choice and application of appropriate user research methods and tools to assure best practice and ensure that research findings are robust, actionable and suited to the overall aims and objectives of the project.
Facilitating the inclusion of different types of users in appropriate research activities.
Supporting accessibility, assisted digital, and inclusive design practices and helping teams design and deliver accessible services that work for all users.
Supporting teams to continually improve their understanding of and engagement with users.
Running appropriate Sense Making and validation exercise to ensure research is robust and accurately uncovers user needs.
Providing actionable insights to support design decision making.
Championing and advocating for user research and engaging sceptical colleagues and stakeholders.
Undertaking development and or assurance of ethics and consent processes, and supports the development of privacy and equalities impact assessments.
The role will also include coaching and supporting colleagues to help incorporate user centred service design and agile methodologies, practice and principles
Essential Skills:
Research Skills: Extensive field experience in undertaking high quality research
Inclusive Research: Must have deep knowledge and understanding of inclusive and ethical research methods.
Analysis and Synthesis: Expert in objective validation and sense making of data to elicit reliable findings and insights
Strategic insight: Proven ability to work within strategic context and align effort towards overarching corporate goals.
Technical understanding: Must have a sound understanding of technology landscape and familiar with common digital and IT tools.
User Centred and Agile Delivery: Must have proven experience and expertise in both User Centred design and Agile methodology
Desirable Skills:
Experience and skill in prototyping with users
Experience and skill in UX analysis and testing
If you would like to hear more about this opportunity please get in touch.