Support Analyst (Technical Helpdesk)

Job type:
on-site
Start date:
ASAP
Duration:
n.a
From:
Reed Technology
Location:
Lancashire
Published at:
01/23/2021
Country:
flag_no United Kingdom
Project ID:
2034384

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Support Analyst (Technical Helpdesk)
Liverpool
£17- 20 per hour
This role is INSIDE of IR35

An IS Support Analyst is required for our public sector client based in Liverpool.

Key responsibilities:

  • To provide technical support for all users, train and advise them in the use of ICT equipment. To report on all problem resolution activities.
  • To assist in the roll-out of new or upgrade desktop products or services
  • Accept and register user requests for assistance in accordance with standard support procedures so that a full and proper response can be delivered, monitored and measured
  • Resolve user problems quickly by telephone or by on-site visits
  • Log and report all support activities so that user problems are seen to be resolved and personal and team performance can be measured
  • Assist in the installation of new or replacement I.C.T. equipment and cabling

Essential criteria:-

  • The person must be self-motivating and able to work without supervision
  • The person must have 3 years previous ICT Technical Helpdesk experience
  • Experience with- Software Installations, Printer drivers, MS Office, Active Director

Desirable criteria:-

  • Previous experience in enterprise organisation with 5,000+ users
  • ITIL Basis Foundation qualification