Description
Service Design and Transition Lead/Service Designer (Retail, Omni channel, Commerce)
One of the shining lights of British commerce are searching for a contract Service Design and Transition Lead/Service Designer (retail, Omni channel, commerce, mobile, data) to manage a huge Omni channel transformation programme encapsulating mobile, data and commerce.
Reporting directly into the Head of Service, this Service Design and Transition Lead/Service Designer (retail, Omni channel, commerce, mobile, data) will be responsible for owning service design as the organisation embarks on a large programme of work, from inception through to go live and handover to BAU.
Requirements for the Service Design and Transition Lead/Service Designer:
- Have you got significant experience of owning service design and transition as part of a wider transformation programme?
- Extensive experience in E2E service designing, developing and implementing sustainable and scalable service management processes and procedures from scratch.
- Experience in selecting and applying service management principles, policies and techniques in client operational environments.
- Customer focused with ability to identify and understand the (internal and/or external) needs.
- Displays a high degree of knowledge relating to service management and TSM toolsets
- Experience of working at a senior Operations management level.
- Good experience as a service architect/consultant with excellent design experience
- Are you immediately available?
If this sounds like a perfect fit for you then please apply today as we are shortlisting for the position within the next 24 hours.
Service Design Lead/Service Designer/Service Transition/Service Architecture