Description
Helpdesk Support Engineer - Dublin
Languages: ENGLISH only.
Skills and Experience:
- At least 3 years of experience in a similar role.
- Experience with ticketing systems (HP Service Center or other ticketing systems).
- Excellent knowledge of all round IT (Windows, Office).
- Knowledge and experience in:
- Microsoft Office applications
- Informatics environment (Microsoft OS: Internet browsing, Linux an MAC OSX)
- Telework/Web conference (Pulse secure, VPN, Web Conference - Skype, Teams, Zoom, WebEx etc.)
- Mobile Device (Apple and Android)
- WAN, LAN and VPN network protocols such as TCP/IP and network diagnostic tools and techniques
- Facilitating new user setups including but not limited to phone setup, network port activation and testing, PC set up, network account creation etc.
- Deploying/imaging desktops and laptops and performing hardware diagnostics
Description of Work:
- Provide user friendly, on-hand support to the users in multiple locations.
- Perform analysis, diagnosis and resolution of desktop/laptop, printer, mobile device, copier and LAN and other miscellaneous hardware equipment problems for end users within Service Level Agreement guidelines.
- Inform customers on the status of their incidents/requests and ensure customer satisfaction.
- Install, configure and support state issued mobile devices and other tech devices such as iPads and tablets.
- Handle face-to-face requests for technical assistance from the final users.
- Provide special events' support to the users' community.
- Take part to one-on-one information session with the users at a proximity location or a specific location (eg genius bar).
- Provide VIP support to executives and high level visitors.
- Provides timely resolution of end user problem in accurate manner.
Please send your CV to Navaid Faiz and call to discuss further.
We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
We champion difference in the world of technology recruitment and work with clients who actively wish to diversify their talent force - ALL applicants welcome to apply