Description
JOB DESCRIPTIONJob Title:
Process Analyst - Wealth Management Domain
Inside IR 35.
Location: Swindon
Department/Practice:
Business & Technical Analysis Practice
Job Purpose and primary objectives:
. Work as a Process Analyst in the Wealth Management domain/area of the client and perform business process analysis, business process improvement, business process re-engineering, business process automation
. Candidate must have strong understanding of UK Wealth management products and processes
Key responsibilities (please specify if the position is an individual one or part of a team):
. Elicit, analyze, specify and validate the business needs of stakeholders
. Collaborate with project sponsors to determine project scope and vision
. Identify and manage project stakeholders
. Perform End to End Process Analysis, Process Improvement, Process Re-engineering, Process Automation
. Gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios and other methods
. Perform AS IS Process, Gap Analysis and TO BE Process definition
. Perform Root Cause Analysis (RCA) around processes and operational elements that might be causing errors/exceptions
. Create as-is/to-bee process maps, customer journeys
. Work with business stakeholders to identify opportunities for process improvement and process automation
. Participate in solution and feasibility analysis discussions
. Provides requirements consultancy to development and test teams
. Provide business readiness support wrt training, process documents etc.
. Highlight risks/issues as appropriate
Please note: It is an individual Contributor role but will be a part of larger delivery team
Key Skills/Knowledge:
. Experience in Retail Banking & Financial Services Domain (Wealth Management)
. Strong interest in the financial markets and good understanding of UK Wealth Management products
. Ability to understand wealth management products (especially UK wealth management products), financial markets, and market views
. Experience of undertaking portfolio analysis for risk and return characteristics
. Hands-on experience in capturing As-Is business processes, documenting business rules & exception logic
. Candidate must have hands-on process modelling experience
. Good to have knowledge of any process modelling tools knowledge
. Experience in conducting workshops and sessions to elicit business requirements.
. Must have interacted with business users directly and captured business processes with various levels of granularity
. Experience in process re-engineering - Analyze processes, identify process improvements and define To-Be processes
. Lean Six Sigma professionals with a strong background of doing similar engagements
. Worked on process automation, processes identification, automation feasibility & business readiness
. Experience in working in Agile as well as Waterfall methodology
. Experience in using different SCRUM tools such has JIRA, Confluence
. Excellent written and oral communication skills
. Strong analytical skills and problem-solving skills.
. Strong Interpersonal and consultative skills
Experience required:10-15 years
Duration of the Assignment:6 months
Special working conditions (travel, on call etc):
. Remote Working during pandemic
. Once situation improves, candidate is expected to work from Nationwide's Swindon office.
Person Specification:
ie Negotiating, client facing, communication, assertive, team leading/team member skills, supportive.
. Must have experience of working in a client facing role
. Must have experience in working in a multi-vendor environment
. Must have excellent written and oral communication skills
. Must have strong analytical skills and problem-solving skills
. Must have strong interpersonal and consultative skills