Description
Necessary experience:
- Possess the ITIL Foundation Certificate and CompTIA A+ Hardware accredited, or equivalent industry experience
- Good working knowledge of Microsoft Operating Systems
- In depth knowledge of incident and problem management processes and procedures in a busy operations or technical support environment
- He/she will have a sound appreciation of the installation, testing and commissioning of supplier specific equipment and software in all legitimate operational environments and possess a sound knowledge of the IT infrastructure, hardware, operating systems, local area networks etc.
- He/she must be familiar with basic desktop and mobile data technology in a Client Server environment. The post holder will be proficient in the use of office automation or productivity packages.
- The post will possess a technical appreciation and skills to diagnose a broad range of faults to hardware and software, including those of a more complex nature and undertake repairs such as replacing fans, hard drives, motherboards and printers. He/she must have the knowledge and ability to repair/replace equipment and achieve appropriate configuration in a way that ensures they operate within their planned specification.
- The post holder will provide technical representation with suppliers on desktop hardware performance and technical support issues and will require the confidence and abilities to fulfil this role.
- The ability to work independently and with the minimum of supervision is essential. He/she must be able to mentor and provide advice and guidance to both 1st & 2rd Line Support Teams.
Hands-on knowledge:
- PC & Workstation class desktops and laptops.
- Docking solutions - Legacy, USB, Thunderbolt etc
- Volatile memory technologies - DDR3, 4
- Graphics technologies - Nvidia Quadro, NVS
- Processor technologies - Intel, AMD
- Mass storage technologies - SATA, PCIe SATA, NVMe etc
- BIOS & UEFI, TPM
- Disk encryption
- Form factors for various components -
- Audio & video components
- Power requirements
- KVM and PCoIP devices,
- Accessories - Headset, mouse, keyboard, wired/wireless, webcam, mouse trapper, HSE compliant.
- Tablets, Mobile devices - Windows, iOS, Android
- ATEX certified PCs, tablets and mobiles
- Multifunction printers, high speed scanners, large scale MFPs and scanners