Lead Hardware Test Consultant

Cher  ‐ Onsite
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Description

Necessary experience:

  • Possess the ITIL Foundation Certificate and CompTIA A+ Hardware accredited, or equivalent industry experience
  • Good working knowledge of Microsoft Operating Systems
  • In depth knowledge of incident and problem management processes and procedures in a busy operations or technical support environment
  • He/she will have a sound appreciation of the installation, testing and commissioning of supplier specific equipment and software in all legitimate operational environments and possess a sound knowledge of the IT infrastructure, hardware, operating systems, local area networks etc.
  • He/she must be familiar with basic desktop and mobile data technology in a Client Server environment. The post holder will be proficient in the use of office automation or productivity packages.
  • The post will possess a technical appreciation and skills to diagnose a broad range of faults to hardware and software, including those of a more complex nature and undertake repairs such as replacing fans, hard drives, motherboards and printers. He/she must have the knowledge and ability to repair/replace equipment and achieve appropriate configuration in a way that ensures they operate within their planned specification.
  • The post holder will provide technical representation with suppliers on desktop hardware performance and technical support issues and will require the confidence and abilities to fulfil this role.
  • The ability to work independently and with the minimum of supervision is essential. He/she must be able to mentor and provide advice and guidance to both 1st & 2rd Line Support Teams.

Hands-on knowledge:

  • PC & Workstation class desktops and laptops.
  • Docking solutions - Legacy, USB, Thunderbolt etc
  • Volatile memory technologies - DDR3, 4
  • Graphics technologies - Nvidia Quadro, NVS
  • Processor technologies - Intel, AMD
  • Mass storage technologies - SATA, PCIe SATA, NVMe etc
  • BIOS & UEFI, TPM
  • Disk encryption
  • Form factors for various components -
  • Audio & video components
  • Power requirements
  • KVM and PCoIP devices,
  • Accessories - Headset, mouse, keyboard, wired/wireless, webcam, mouse trapper, HSE compliant.
  • Tablets, Mobile devices - Windows, iOS, Android
  • ATEX certified PCs, tablets and mobiles
  • Multifunction printers, high speed scanners, large scale MFPs and scanners

Start date
ASAP
From
Gazelle Global Consulting
Published at
25.01.2021
Project ID:
2035712
Contract type
Freelance
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