Description
Technical Writer (Core Engineering/Digital)
Our client, a global supplier for IT services, requires an experienced Technical Writer, to join their team in their clients' office in City of London.
This is a 6 months temporary contract, to start on 1st of February. You can work remotely until Covid abates.
They are currently seeking a high-calibre professional to join their team as Technical Writer. This writer will create technical product documentation for new and existing products on behalf of the global engineering team.
Role Purpose
The customers Core Engineering team creates centralised platforms, shared services, libraries and tooling to reduce costs, improve standards and increase engineering productivity. This enables Developers across their company to build more functionality, more consistently and more securely, which results in faster outcomes for the customers.
They are looking for someone who can quickly and consistently create clear, concise and compelling documentation about complex software products and platforms. This will include customer developer portals, wikis, user guides, run books, product catalogues, and stakeholder presentations. You will have a deep understanding of the application of technology and an appreciation of how those applications will address the internal customers' needs.
You will know how to make complex information accessible, discoverable, and easy to maintain. The ideal candidate will have a technical background (foundation) allied with a track record of creating successful documentation for technical products. Couple this with previous exposure to API development, developer tooling, micro-services, API standards definition, and cloud-based platforms, and you will be the perfect candidate.
Key Responsibilities:
- Create templates, information structures and content for sustainable and reusable product documentation, including user manuals, runbooks, product catalogues, customer developer portals, and stakeholder presentations
- Work with Product Management, Engineers, Architecture and Business Stakeholders to ensure information is accurate and accessible
- Develop company internal brand through simple, consistent and precise language
- Work with the Product Manager and Solution Engineers to identify the right documentation for our customers to facilitate efficient self-service
- Coordinate product documentation updates with product releases
Key Requirements:
- Technical background (foundation) allied with a track record of creating successful documentation for technical products
- Experience in creating clear, concise and compelling documentation about complex software products and platforms
- Knowledge of Agile/Scrum principles and best practices
- Knowledge of API-driven development and best practices, especially from a security perspective
- Ability to review functional/technical specification documentation and to convert it into easily accessible product documentation
- Familiarity with (and willingness to learn more about) DevOps tools (Git, Jenkins, Splunk, AppD)
- University Degree in Computer Science, Information Technology or a related discipline, or equivalent experience