Description
SENIOR ADMINISTRATOR*WORKLOAD AND RESOURCE*END MARCH POSSIBLE EXT*230 PD INSIDE OF IR35*REMOTE THEN FLEXIBLE*Working on a major COVID Project this role is an operational position that is focused toward modelling the workload and the capacity across the operation, forecasting volumes at each stage and anticipating the resource and cost implications. The role of Workload and Resource Modeller will play a critical role in ensuring that the client can deliver against the requirements of the Covid process by ensuring that the operational team have an accurate forecast of their workload and the necessary resource to manage it.
Essential Skills and Experience
Strong analytical and numerical skills and attention to detail.
Advanced Microsoft Excel skills to manipulate, manage, analyse and present data, including knowledge and experience with Pivot Tables, Excel Functions (such as VLOOKUP, HLOOKUP, INDEX, MATCH, COUNTIF, IF, etc), Macros and basic VBA
Experienced using Power Queries in Microsoft Excel to prepare and transform data from multiple sources
Capability to present outputs (tables, charts, slides, etc) in an accurate, user-friendly and consistent manner, with good presentation.
Extensive experience in the creation and maintenance of Workload and Resource Forecasting Models in an operational setting (such as a Contact Centre)
Excellent standard of oral and written communication
Planning, co-ordination and organisational skills with the ability to meet challenging deadlines
Excellent decision-making skills with the ability to use own initiative
Understands the context and nature of the Covid challenge and the clients response
Ability to adapt to an ever-changing environment and react quickly to emerging challenges
Experience using Microsoft SharePoint and QlikView an advantage
Ways of Working:
This is a home/remote based role. The successful candidate will need access to a device (laptop or desktop) with Internet connection and a working environment that will allow them to work safely and effectively remotely.
- SmartSourcing provides services as an Employment Agency and welcomes applications from all suitably qualified people regardless of age, race, religion, disability, age, gender or sexual orientation.